Deriv Customer Care: Official Live Chat, WhatsApp and Help Centre, and How to Avoid Fake Support
Official Deriv Support Channels
| Channel | Where to find it | Best for |
|---|---|---|
| Live chat (24/7) | deriv.com/contact-us or the chat icon when logged in | Account, deposit and withdrawal problems |
| Button on deriv.com/contact-us (+356 9957 8341) | Questions when you are on your phone | |
| Help Centre | deriv.com/help-centre | Step-by-step answers to common questions |
| Community | community.deriv.com | Discussion with other users and Deriv staff |
| Status page | status.deriv.systems | Checking if a platform is down |
Before You Contact Support
- Check the status page: if Deriv Trader or MT5 is down, support cannot fix it faster.
- Have your account ID (starts with CR, VRTC, etc.) and the transaction ID or contract ID ready.
- Take screenshots of the error message.
- Describe one problem per chat, with the date and time (Kenya time is GMT+3).
How to Spot Fake Deriv Support
- Real support will never ask for your password, two-factor code or API token.
- Deriv does not ask you to send money to a personal M-Pesa number to “unlock” a withdrawal.
- Beware Telegram, Facebook and WhatsApp accounts that message you first offering account recovery or “guaranteed signals”.
- Use only the WhatsApp number shown on deriv.com; a different number is not Deriv.
- If a bot or website asks for an API token, give it the lowest scopes needed and revoke it later (see {L("deriv-api-token", "API token guide")}).
Common Problems and Where to Go
| Problem | First step |
|---|---|
| Cannot log in | Deriv login problems guide, then live chat |
| Withdrawal pending | Check verification status, then live chat with the transaction ID |
| M-Pesa deposit not credited | Keep the M-Pesa message, then live chat |
| Payment agent did not pay | Report in live chat with the agent name and proof of payment |
| Help with H-BOT tools | H-BOT Africa WhatsApp (below); we are not Deriv support |
Try It Free on a $10,000 Demo
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Disclosure: some links on this page are Deriv partner links. If you open an account or become a partner through them, H-BOT Africa may earn a commission at no extra cost to you.
Frequently Asked Questions
How do I contact Deriv customer care?
Use the 24/7 live chat or the WhatsApp button on deriv.com/contact-us.
What is the Deriv WhatsApp number?
The contact page links to +356 9957 8341. Always confirm it on deriv.com before messaging.
Does Deriv have a Kenya phone number?
The contact page did not list a Kenyan phone number on 20 October 2026.
Does Deriv have an email address for support?
The contact page did not list one; use the live chat.
Is Deriv live chat 24/7?
Yes, Deriv describes its live chat as 24/7.
Is H-BOT Africa Deriv customer care?
No. H-BOT Africa is an independent tool provider; contact Deriv for account issues.
Related Guides
Deriv Login Problems: How to Fix Password, Two-Factor, Locked Account and App Login Errors
NEWDeriv Minimum Deposit and Withdrawal: M-Pesa, Airtel, Cards, P2P and Payment Agent Limits
Deriv Account Verification: Documents, How Long It Takes and Common Rejections
Deriv API Token: What It Is, How to Create One, Which Scopes to Choose and How to Stay Safe