Deriv Login Problems: How to Fix Password, Two-Factor, Locked Account and App Login Errors
Quick Fixes
| Problem | Fix |
|---|---|
| Wrong password | Use Forgot password on the login page and follow the email link |
| Reset email not arriving | Check spam/promotions, wait 10 minutes, confirm the email address you registered with |
| Page keeps loading or loops | Clear cookies for deriv.com, try another browser or private window, update the app |
| Lost 2FA phone | Contact Deriv live chat; they verify your identity before removing 2FA |
| "Account disabled" or locked | Contact live chat; it may be a security or verification check |
| MT5 login fails | MT5 uses its own password and server, shown in your Deriv account; reset the MT5 password there |
Two-Factor Authentication: Set It Up the Right Way
- In Deriv settings, open Security and enable two-factor authentication.
- Scan the QR code with an authenticator app.
- Save any backup information safely.
- When you change phones, move the authenticator before wiping the old phone.
Logging In to Apps That Use Deriv
Trusted apps send you to Deriv’s own login page and then back. H-BOT Africa works this way: you log in on deriv.com and approve access. If the page loops, allow cookies, disable aggressive ad-blockers for the login page, and try again. If an app asks for your Deriv password inside its own screen, do not use it.
Scam Warning
- Deriv support will not contact you first on WhatsApp or Telegram.
- Nobody needs your password, 2FA code or API token to "unlock" an account.
- "Account recovery" services that ask for a fee are scams.
Try It Free on a $10,000 Demo
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Frequently Asked Questions
How do I reset my Deriv password?
Use Forgot password on the official login page and follow the link sent to your email.
I lost my phone with 2FA. What now?
Contact Deriv support via live chat on deriv.com to verify your identity and reset 2FA.
Why is my Deriv account disabled?
It can be a security or verification check; only Deriv support can explain and fix it.
Why can I not log in to Deriv MT5?
MT5 has its own password and server; check and reset them in your Deriv account.
Is it safe to log in to Deriv through other apps?
Only if they send you to Deriv’s official login page; never type your password into a third-party screen.
Can someone recover my account for a fee?
No. Such offers are scams.
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